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Kreeli Jewellery is a jewellery manufacturer who believes in giving the highest quality standards in its products. Our willingness of delivering the best possible quality, transparency and understanding the exact needs of our customer makes us different.
We have our jewellery manufacturing unit in the city well known as the diamond (HUB) of the world: Surat - the green city on the Southern geography of Gujarat.
Kreeli jewellery is an Online Jeweller, who can customize jewellery as per the needs of its customer. You will see all our products on our website. All our products are manufactured in our unit in Surat.
Our Prices are fix. We occasionally have promotions and discount offers on our website or through external sources.
On our website we sell Diamonds and diamond studded jewellery.
Yes, we occasionally send our subscribers special offers and coupons and we also have special festive sales.
Yes, free shipping for any shipments within India.
1) The delivery time varies from product to product. On the details of the product you will see the expected delivery date.
Blue-Dart is the courier service we use to ship the products within India.
The product when shipped from Kreeli is 100% insured door to door. So the product is totally safe. Blue-dart is a very reputed courier service. The use the best quality packaging for your ordered products hence the product is safe. If while accepting the parcel you feel it has been tempered, we request you not to accept the parcel and notify us at your earliest.
Yes it is if the product is not dispatched from our side. You can get the status of your product on our Shipment Tracking page. If the status shows the product is not shipped, you can any time call us right away and get the shipping address changed.
Not a question asked – Flat ‘30 Days Return’ and ‘Full refund’. If you provide us a reason behind your return it will help us to serve you better in return. Within 30 days of the shipping date you can send us the product back in its original condition with the accessories received.
No.
As the first step you have to call our customer delight team and give them your
order number and the order details.
You can then ship the product back to our address provided by our customer delight
team by email only. You have to send the jewellery insured door to door and let
us know the shipment tracking number.
All the original documents and accessories that come with the order has to be shipped
along with the return.
After the parcel is received our production team will check the product and its
accessories and then will confirm the return valid.
Yes you can. You can email us the design you have and let us know your budget. We can get the work done for you. But as we have vast options in customization you will definitely like something or the other from our stock.
No. the pendants come without chains. You can select to include chain at an additional cost.
You can determine your ring size yourself at home with the help of our Ring Sizer guide. Please visit http://www.kreeli.com/Your-Ring-Size
Only conflict free diamonds are sold on Kreeli. Our diamonds are sourced from legitimate sources of diamond who strictly emphasis on the Kimberly Process Certificate (KPC). So the diamonds are 100% conflict free and are in compliance with the UN nations resolutions.
The jewellery that we ship you will arrive is a classically designs wooden box.
Our products have the Kreeli Grading Report with it. The diamonds are certified either by GIA, HRD or Kreeli.
Yes. You can get a new certificate or the warranty card for your product. There will be an additional charge for it.
We offer lifetime resizing free on the Rings bought from Kreeli. Please read the resizing policy here www.kreeli.com By Free we mean the labour for resizing will not be charged. If there is any addition of gold or diamonds, the customer has to pay the additional charges for the same.
Indefinitely. We are ourselves a jewellery manufacturer. We do not get our jewellery manufactured on labour from other companies. In addition to that the diamond we sell come directly from diamonds manufacturers. Still, we leave it on you to decide, as you deserve the right to get the best price.
We have kept the process as simple as possible. Decide the product type you want
to buy eg. Engagement Ring, Solitaire Earring & Pendant, Fine Diamond Rings, Earring, Pendant Bracelets & Necklaces, Gemstone Jewellery, Wedding Bands, etc.
Just follow the below steps:
1) For Custom Solitaire Jewellery, Select the diamond first and then design and
add it to the basket or the design first and then the diamond.
2) For Fine Diamond Jewellery, you can just select the design and add to the basket.
3) For Gemstone Jewellery you can even select the gemstone of you choice and then add to the basket.
4) In the Basket click on Checkout button after selecting the product you would like to order from your basket.
5) Next Login and fill you billing and shipping details and make payment or choose to pay later by offline payment mode.
As the product is ready and shipped you will receive an email with the details and
the shipment tracking number.
Why not? We are here to help you any time. You can just tell us the stock ID of the design or the diamond. Or you can describe how the design looks. Our passionate customer delight team will serve you at their esteem. Just 1800 232 3333 toll free any time of day for your queries.
Yes, the moment you place an order, you will receive an email with the pro-forma invoice and the details of your order.
Please contact our Customer Delight team at 1800-212-3333 to cancel your orders.
Please log in to your Kreeli account and track your order in the "Order History" section of your account.
Kreeli offers multiple methods to make payments for your order: Credit Card & Debit Card (including American Express), Net Banking, Demand Draft/Cheque and demand draft on delivery. All Credit/Debit card details remain confidential and private. Kreeli and our trusted payment gateways use SSL encryption technology to protect your card information
There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.
Prices on Kreeli.com are subject to change without notice. Please expect to be charged the price for the Kreeli merchandise you buy as it is listed on the day of purchase
We accept all VISA, MasterCard and Amex both Indian and International. Customers
will need to key in their 16-digit Credit/Debit Card number and the 3 digit CVV
Code (Card Verification Value - found on the back of the card) and complete the
payment flow.
All Credit/Debit card details remain confidential and private. Kreeli and our trusted
payment gateways use SSL encryption technology to protect your card information
You can make the DD or Cheque in favour of "Kreeli Jewellery" Payable at Surat and send it to us at our registered address.
In case of cheque payments, orders will be processed only after clearance of the
cheque. We will process your order upon receiving your payment and your item(s)
will be couriered to you, or sent by Speed Post if there is no Courier Service operational
in your area.
Enclose a covering letter with the details of your product (style no. description),
your Shipping Address, Phone Number and Email Address. Kindly also send us an email
informing us that you have sent your DD/Cheque. It will help us process your order
quicker.
It would normally take 1-2 days.
Refund is processed within 10 to 15 working days and will be made through the same payment mode. Example: If amount is deducted from credit card, then the refund will go back to account itself. In case of cheque, a cheque of the refund amount would be issues in your name.
All sales prices are final and Kreeli does not price match. All our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time and our prices do too.
We offer free resizing for life time. The addition of gold and diamond we do in the ring be charged extra.
If there are any problems with the quality of the workmanship of your piece we'll repair it free of charge and pay the shipping too. If you damage a piece, we'll repair it for you for a very reasonable fee plus shipping: we want you to enjoy your piece, not have it sitting in a box! If you are still not satisfied with product, you can return the product to us within 30 days, we have a 30-day No questions asked Return Policy.
Of course, but we don't recommend it. We can't accept returns of items that have been modified by someone else. Having someone else work on a piece also voids the 30 day return and lifetime exchange policy, because these kinds of modifications, when done incorrectly, can damage the gems or the strength of the setting.
Our 30-day No Questions asked Return Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a full refund or exchange, within 30 days of the date. Yes, It's that simple .We can only accept the product without custom engraving, in its original condition and with the certification.
No. When we said, we'll return the money you paid in full, we meant it.
Will I have to pay for shipping the product back to you?
We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day return policy.
How do I return the product to Kreeli within 30days?
1. Call our customer delight team and they will let you know how to return the product.
2) We will courier you a Kreeli tamper proof package which can be used to return the product.
3) Secure your jewellery with the original packing materials and certificate in
the tamper proof package provided by Kreeli. Note that once the package is sealed,
it cannot be opened unless destroyed.
4) Once your package is ready, just call our customer delight team and we will send
a courier to pick it up from you.
5) Once your returned item is received by Kreeli, your refund or new item will be
processed shortly
100% Refund
Our 30-day No Questions asked Return Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a 100% full refund or exchange and we will also pay for the shipping to and fro.
We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day return policy. If you prefer just call our customer delight team and we will send a courier over to pick it up from you.
Kreeli provides free delivery/shipping on all items within India. Shipping time is 10 business days for Customized item which we mainly sell. items
All goods will be fully insured by Kreeli until they reach you, so your purchase is 100% safe.
Need help? Think we could have done something better? We are listening and happy to do what we can to improve. Please let us know.
